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Consumer Financial Protection Bureau - A complaint about Capital One Bank

The CFPB is completely worthless ! All they do is send a email to the bank stating that there is a complaint against them. Capital One Bank issues a reply that they did nothing wrong. CFPB accepts this reply and the case is closed . WORTHLESS SCAM !!

User's recommendation: Don't waste your time. The CFPB is a worthless scam !

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ID
#1987598 Review #1987598 is a subjective opinion of poster.
Cons
  • That you do not do any investigation to protect the consumer
  • Gives you the runaround just like everyone else
Loss
$19
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
Consumer Financial Protection Bureau - Document everything then hand your report to Congress

Update by user Jan 06

The CFPB ISN'T HAPPY about this complaint being online. It also ISN'T HAPPY I gave the FULL details to Congress & the Senate.

Update by user Jan 06

The CFPB emailed me wanting more information. I call them up gave them the requested information. After checking everything out the CFPB hung up...

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ID
#1723660 Review #1723660 is a subjective opinion of poster.
Service
Consumer Financial Protection Bureau Customer Care
Cons
  • Protects parties that harms consumers
Reason of review
The banks were allowed to steal from me & you didn't do anything about it.
Preferred solution
Hold the banks accountable & make them give me all of my money.

Consumer Financial Protection Bureau - They do nothing! It's a puppet organization

1.0
Details
They simply send your complaint to the company. The company sends back a bunch of garbage that does nothing to address the complaint. The CFPB is too stupid to realize its all garbage (they probably don't even read it). Then they close your case and your stuck with nothing nadda - don't waste your time and Hey Uncle Sam - Save our money and close this department DOWN!
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1 comment
jason_78
#1877095

The exact same thing happened to me. They are totally worthless !

ID
#1541744 Review #1541744 is a subjective opinion of poster.
Product
Fifth Third Bank Account
Cons
  • Complete disappointment and let down
  • That you do not do any investigation to protect the consumer
Reason of review
Fraud
Loss
$30

Consumer Financial Protection Bureau - Almost Pointless

1.3
Details
Literally, all they do is forward your complaint to the company. As soon as the company responds—regardless of what that response is—they close the complaint. You can then leave feedback. That's it, and their's no appeal process. They don't actually DO anything. It's one step up from yelling at the wall. At least, you get to create a formal record of the issue.
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ID
#1443893 Review #1443893 is a subjective opinion of poster.
Service
Consumer Financial Protection Bureau Customer Care
Pros
  • Could make official record of issue
Cons
  • Do no evaluation or enforcement
Reason of review
Poor customer service
1.0
Details
I complained in March of 2018, that my mortgage company, Ditech, was not giving me accurate statements of the account. This continues. Ditech still puts out statements with the wrong interest and principal paid. Therefore, the statements are useless and they aren't...
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1 comment
Anonymous
#1625575

They are part of the system that's screwing us over every day, so why would you expect any help? We are all *** over constantly by banks, credit card companies and our government and no-one is going to ever be fair with us. OMG, I have to enter 50 words at least, so here they are-another example of stupidity at its finest.

ID
#1433382 Review #1433382 is a subjective opinion of poster.
Location
Tulsa, Oklahoma
Service
Ditech Mortgage
Cons
  • Fact that they are being paid by my tax dollars
  • Fact that the cfpb is a facade
  • Fact that they did not investigate my claim
Reason of review
Problems with payment

Consumer Financial Protection Bureau - Capital one bank

1.0
Details
This company we pay taxes and they act like to help fake taxes money hope trump ,stop then for make billions on taxes payers so sad i make a complaint the capital one bank did increase my credit and capital responds back they close my complaint so sad
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ID
#1341616 Review #1341616 is a subjective opinion of poster.
Location
Washington, District Of Columbia

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2.8
Details
CFPB is becoming useless and that's what its director wants to feel! That way, you won't send your complaints against greedy banks and financial companies. Don't give up as the intent is to bring down the morale of CFPB, will eventually give cause to clause it! Don't...
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1 comment
Ben P
#1690979

If the CFPB actually did something then people would NOT be posting here. It's the CFPB's employees and management's fault for these complaints.. They deserve to be shutdown..

ID
#1273993 Review #1273993 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Service
Consumer Financial Protection Bureau Customer Care
Cons
  • That you do not do any investigation to protect the consumer
  • Fact that they did not follow up
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Let the company propose a solution

Consumer Financial Protection Bureau - Waste of time, waste of money

1.0
Details
Not sure if they can read or not but they sure dont do anything other then take on complaints. Nothing gets settled on your behalf. I should stop paying taxes so we are not funding these pathetic government agencies that do nothing but waste tax dollars
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ID
#1267054 Review #1267054 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
When I was fresh out of the military, I made the mistake of attending classes at ITT Technical Institute (now permanently closed). The staff of ITT did an excellent job at brainwashing me into attending their school; I should have conducted more research...alas, I...
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ID
#1254591 Review #1254591 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Service
Consumer Financial Protection Bureau Customer Care
Cons
  • Fact that they did not follow up
  • Fact that they did not investigate my claim
  • Fact that they are being paid by my tax dollars
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.4
Details
This agency is useless. They don’t investigate or read consumer complaints. My bank defrauded me and forged statement to conceal their costly error. I sent all the prof to CFPB . They didn’t bother reading it. For big banks and creditors, it suffice to provide an...
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ID
#1250838 Review #1250838 is a subjective opinion of poster.
Service
Consumer Financial Protection Bureau Customer Care
Reason of review
Poor customer service

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1.0
Details

Update by user May 19, 2018

The CFPB has not contacted me at all to address this. I made sure the CFPB knows this complaint exists by faxing it directly to the CFPB. Everytime the CFPB requests for public comment either on it's website or through the Federal Register; I remind the CFPB what it's...

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ID
#1236771 Review #1236771 is a subjective opinion of poster.
Service
Consumer Financial Protection Bureau Customer Care
Reason of review
Poor customer service
1.2
Details
I had a lender break every rule in the book and shaft me at the end of a refinance. I reported the major violations to the CFPB and they did absolutely nothing but forward my complaint to the thieves I was complaining about. They are totally worthless and good for...
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ID
#1209969 Review #1209969 is a subjective opinion of poster.
Service
Consumer Financial Protection Bureau Customer Care
Reason of review
Poor customer service
Loss
$10000
Preferred solution
Let the company propose a solution
1.0
Details
Now that the CFPB has a new director, who is intent on disbanding it completely at the request of Washington, D.C., it has effectively ceased to exist. It no longer protects anyone except BIG BUSINESS, banks, and the others it was designed to protect consumers...
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1 comment
Anonymous
#1511677

CFPB IS A JOKE!

ID
#1190143 Review #1190143 is a subjective opinion of poster.
Service
Consumer Financial Protection Bureau Customer Care
Cons
  • Complete waste of your time
Reason of review
Poor customer service
Preferred solution
Full refund
In 2016 every bank regulator & the White House sent my records to the CFPB. The CFPB sent a message to each bank. When the bank gave a response, the case was closed & sent to the FTC. It didn't matter what the bank responded with, the CFPB never followed up on the...
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ID
#1176269 Review #1176269 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Cons
  • Are not genuine
  • Complete disappointment and let down
  • Makes things worse
Reason of review
Problem with delivery
Preferred solution
Hold the banks accountable for stealing from me then lying about it to everyone & misleading the Courts. If the CFPB had done it's job in 2016 it would have prevented all the damage the CFPB to FTC to CFPB circlde has/is causing people & the economy.
2.0
Details
The CFPB are nothing more than an intermediary. The CFPB actually does very little to protect consumers other than pass along complaints. No action and lazy, which seems typical of a government agency. Every complaint is a series of emails, nothing more, nothing less....
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ID
#1162673 Review #1162673 is a subjective opinion of poster.
Pros
  • Response from the company even though it was just an email
Cons
  • Everything else
Reason of review
Poor customer service
Preferred solution
Full refund
1.0
Details
I filled out an online complaint with the CFPD about how the 3 credit bureaus are not taking my disputes seriously and only sending me back automated responses without doing any real investigations. Guess what.....The CFPD DID THE SAME THING...!!!! The ( CFPD ) didnt...
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2 comments
Anonymous
#1648851

Yes, that's just how they operate. They would be right at home in Russia, since they're bogus, a bunch of quasi governmental bureaucratic bureaucraps.

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ID
#1089435 Review #1089435 is a subjective opinion of poster.
Service
Consumer Financial Protection Bureau Customer Care
Cons
  • Dont do a thorough investigation into your complaints
  • Gives you the runaround just like everyone else
  • Complete disappointment and let down
Reason of review
Poor customer service