Show reviews that mention
cfpb complaint complaints bank united states money government agency case consumers
Filter review
Most helpful review

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

A complaint about Capital One Bank

The CFPB is completely worthless ! All they do is send a email to the bank stating that there is a complaint against them. Capital One Bank issues a reply that they did nothing wrong. CFPB accepts this reply and the case is closed . WORTHLESS SCAM !!

User's recommendation: Don't waste your time. The CFPB is a worthless scam !

View full review
ID
#1987598 Review #1987598 is a subjective opinion of poster.
Cons
  • That you do not do any investigation to protect the consumer
  • Gives you the runaround just like everyone else
Loss
$19
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
Consumer Financial Protection Bureau - Document everything then hand your report to Congress
Update by user Jan 06

The CFPB ISN'T HAPPY about this complaint being online. It also ISN'T HAPPY I gave the FULL details to Congress & the Senate.

Update by user Jan 06

The CFPB emailed me wanting more information. I call them up gave them the requested information. After checking everything out the CFPB hung up...

View full review
ID
#1723660 Review #1723660 is a subjective opinion of poster.
Service
Consumer Financial Protection Bureau Customer Care
Cons
  • Protects parties that harms consumers
Reason of review
The banks were allowed to steal from me & you didn't do anything about it.
Preferred solution
Hold the banks accountable & make them give me all of my money.

They do nothing! It's a puppet organization

1.0
Details
They simply send your complaint to the company. The company sends back a bunch of garbage that does nothing to address the complaint. The CFPB is too stupid to realize its all garbage (they probably don't even read it). Then they close your case and your stuck with nothing nadda - don't waste your time and Hey Uncle Sam - Save our money and close this department DOWN!
View full review
1 comment
jason_78
#1877095

The exact same thing happened to me. They are totally worthless !

ID
#1541744 Review #1541744 is a subjective opinion of poster.
Product
Fifth Third Bank Account
Cons
  • That you do not do any investigation to protect the consumer
  • Complete disappointment and let down
Reason of review
Fraud
Loss
$30

Almost Pointless

1.3
Details
Literally, all they do is forward your complaint to the company. As soon as the company responds—regardless of what that response is—they close the complaint. You can then leave feedback. That's it, and their's no appeal process. They don't actually DO anything. It's one step up from yelling at the wall. At least, you get to create a formal record of the issue.
View full review
ID
#1443893 Review #1443893 is a subjective opinion of poster.
Service
Consumer Financial Protection Bureau Customer Care
Pros
  • Could make official record of issue
Cons
  • Do no evaluation or enforcement
Reason of review
Poor customer service

CFPB does nothing useful

1.0
Details
I complained in March of 2018, that my mortgage company, Ditech, was not giving me accurate statements of the account. This continues. Ditech still puts out statements with the wrong interest and principal paid. Therefore, the statements are useless and they aren't complying with the laws on mortgage servicing. That was the substance of my complaint, and the situation continues. CFPB did nothing, still does nothing, and it's fine with me if they are dissolved.
View full review
1 comment
Anonymous
#1625575

They are part of the system that's screwing us over every day, so why would you expect any help? We are all *** over constantly by banks, credit card companies and our government and no-one is going to ever be fair with us. OMG, I have to enter 50 words at least, so here they are-another example of stupidity at its finest.

ID
#1433382 Review #1433382 is a subjective opinion of poster.
Location
Tulsa, Oklahoma
Service
Ditech Mortgage
Cons
  • Fact that they are being paid by my tax dollars
  • Fact that the cfpb is a facade
  • Fact that they did not investigate my claim
Reason of review
Problems with payment

Capital one bank

1.0
Details
This company we pay taxes and they act like to help fake taxes money hope trump ,stop then for make billions on taxes payers so sad i make a complaint the capital one bank did increase my credit and capital responds back they close my complaint so sad
View full review
ID
#1341616 Review #1341616 is a subjective opinion of poster.
Location
Washington, District Of Columbia

Your trust is our top priority

  • 100% user-generated content
  • Professional automated and live moderation
  • Zero tolerance for fake reviews
  • Equal Opportunity and Protection
  • Verified content

For more information about PissedConsumer and our reviews check out our FAQ page

Bring Down the Morale of the Americans People

2.8
Details
CFPB is becoming useless and that's what its director wants to feel! That way, you won't send your complaints against greedy banks and financial companies. Don't give up as the intent is to bring down the morale of CFPB, will eventually give cause to clause it! Don't let this happen Americans People. Your Constitutional Rights are being taken bit by bit. Solution: continue to flood the CFPB of complaints, try their Ombudsman, and again and again. The goodwill of the workers in CFPB and the Americans will overcome this fraud call Mick Mulvaney- soon to be fired by the Americans People. The reason for termination: Gross incompetence!!!
View full review
1 comment
Ben P
#1690979

If the CFPB actually did something then people would NOT be posting here. It's the CFPB's employees and management's fault for these complaints.. They deserve to be shutdown..

ID
#1273993 Review #1273993 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Service
Consumer Financial Protection Bureau Customer Care
Cons
  • Fact that they did not follow up
  • That you do not do any investigation to protect the consumer
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Let the company propose a solution

Waste of time, waste of money

1.0
Details
Not sure if they can read or not but they sure dont do anything other then take on complaints. Nothing gets settled on your behalf. I should stop paying taxes so we are not funding these pathetic government agencies that do nothing but waste tax dollars
View full review
ID
#1267054 Review #1267054 is a subjective opinion of poster.
Reason of review
Poor customer service

It's another facade...

1.0
Details
When I was fresh out of the military, I made the mistake of attending classes at ITT Technical Institute (now permanently closed). The staff of ITT did an excellent job at brainwashing me into attending their school; I should have conducted more research...alas, I digress. During the enrollment process, multiple staff of said school prepared documents for the purpose of signing up for student loans through Sallie Mae. Unbeknownst to me, I was about to go into about $40,000 of debt as the ITT reps told me to sign document after document. When I attempted reading the book of papers that they presented me with, other staff thwarted me from the subject-at-hand and would interrupt my reading...I was unaware as to the amounts of the loans. It wasn't until a few months later that I began seeing what a scam this school was, so I began doing some research. I found that they had violated federal rules regarding grade and attendance reporting. When I noticed that they were still conducting these practices, I began to realize that it was a scam. I reported this to the school; I also told them that I wanted to disenroll. The administration advised me to complete my degree, so I gave it another go. About 7 months into it, I received my student loan statements from Sallie Mae...and that is what prompted me to quit. From then on out, I was harassed nearly every day by Sallie Mae. They would, literally, contact me over 30 times a day. They would also violate the terms of the Fair Credit Reporting Act (i.e. they would call more than twice within a 30 minute period of time, they would not identify themselves as a debt collector, they would use profane language toward me and scream at me on the phone, etc.). Sallie Mae would not even accept a minimum monthly payment of $100 from me (which I could barely afford). Their representatives told me that I owed much more and refused to work out a deal, so I refused to pay them anything. Their harassing calls caused immense mental and physical stress that I actually changed my telephone number. Then, I began receiving notices from Navient. Currently, Navient claims that I owe them over $35,000. Keep in mind that I have never done business with Navient. Further, Navient cannot provide proof that I signed any sort of an agreement with them and cannot prove the debt. I have informed the CFPB about Sallie Mae, Navient, and ITT Technical Institute. They have done absolutely nothing to help. a. ITT has a class-action lawsuit against them. I feel that, due to what ITT has put me through AND the fact that I first-handedly was involved in their violations of federal law AND considering they have been sued before for the same issues, that the CFPB would take notice of this and investigate my claim. By investigating my claim, they would use common sense and realize that the Sallie Mae loans that were used to pay ITT should be nullified and I should be reimbursed for the remainder AS THE REASON FOR WHICH I QUIT ITT IS THE SAME REASON FOR WHY THEY HAVE PERMANENTLY CLOSED THEIR DOORS. DUHHH. b. Navient has also allegedly been investigated by the CFPB, but the investigators at the CFPB are derelict in their duties and are not bright enough to see that the same things that they have sued Navient for are the exact things that they have done to me. The CFPB should no longer exist. I am a living victim of ITT and Navient, yet the CFPB is not bright enough to put two and two together. Any person with a reasonable IQ can review the documentation that I have provided the CFPB and would realize that both ITT Technical Institute AND Navient should be penalized for what they have done. I am not the only person making this claim/allegation. There are thousands of other victims, yet the CFPB would rather sit around and do nothing. It's really quite pathetic.
View full review
ID
#1254591 Review #1254591 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Service
Consumer Financial Protection Bureau Customer Care
Cons
  • Fact that i wasted my time in providing evidence
  • Fact that they did not follow up
  • Fact that they are being paid by my tax dollars
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Useless , irrelevant and a waste of taxpayers money and time

1.4
Details
This agency is useless. They don’t investigate or read consumer complaints. My bank defrauded me and forged statement to conceal their costly error. I sent all the prof to CFPB . They didn’t bother reading it. For big banks and creditors, it suffice to provide an answer of any sort and the case will be close by CFPB. Clearly , CFPB IS an enabler. It discourages consumer from holding banks and creditors accountable for their unlawful actions. Consumers will get more justice if they post their complaints in Social media.
View full review
ID
#1250838 Review #1250838 is a subjective opinion of poster.
Service
Consumer Financial Protection Bureau Customer Care
Reason of review
Poor customer service

Compare Companies

Consumer Financial Protection Bureau
Consumer Financial Protection Bureau
26 reviews
1.5
VS
Bridgecrest
Bridgecrest
619 reviews
Compare Consumer Financial Protection Bureau vs Bridgecrest
1.0
Details
Update by user May 19, 2018

The CFPB has not contacted me at all to address this. I made sure the CFPB knows this complaint exists by faxing it directly to the CFPB. Everytime the CFPB requests for public comment either on it's website or through the Federal Register; I remind the CFPB what it's...

View full review
ID
#1236771 Review #1236771 is a subjective opinion of poster.
Service
Consumer Financial Protection Bureau Customer Care
Reason of review
Poor customer service

Completely Useless

1.2
Details
I had a lender break every rule in the book and shaft me at the end of a refinance. I reported the major violations to the CFPB and they did absolutely nothing but forward my complaint to the thieves I was complaining about. They are totally worthless and good for absolutely nothing. If I could not get help in such a case then who could possible do so? The refinance company , Homeplus Mortgage, changed my payout by over 10,000 dollars on the last day of the loan with no change of circumstance. They said it was because of math errors prior to closing. That is a clear TRID guidelines violation that this worthless agency is supposed to help enforce. Homeplus also lowered the lenders credit on the final day of the loan as well, stating it was because of math errors. That is another major TRID guideline violation. I was told by another lender to contact the CFPB and they would help me. That was the joke of the year.
View full review
ID
#1209969 Review #1209969 is a subjective opinion of poster.
Service
Consumer Financial Protection Bureau Customer Care
Reason of review
Poor customer service
Loss
$10000
Preferred solution
Let the company propose a solution
1.0
Details
Now that the CFPB has a new director, who is intent on disbanding it completely at the request of Washington, D.C., it has effectively ceased to exist. It no longer protects anyone except BIG BUSINESS, banks, and the others it was designed to protect consumers...
View full review
1 comment
Anonymous
#1511677

CFPB IS A JOKE!

ID
#1190143 Review #1190143 is a subjective opinion of poster.
Service
Consumer Financial Protection Bureau Customer Care
Cons
  • Complete waste of your time
Reason of review
Poor customer service
Preferred solution
Full refund
In 2016 every bank regulator & the White House sent my records to the CFPB. The CFPB sent a message to each bank. When the bank gave a response, the case was closed & sent to the FTC. It didn't matter what the bank responded with, the CFPB never followed up on the...
View full review
ID
#1176269 Review #1176269 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Cons
  • That you do not do any investigation to protect the consumer
  • Makes things worse
  • Send complaints in a cfpb to ftc to cfpb circle
Reason of review
Problem with delivery
Preferred solution
Hold the banks accountable for stealing from me then lying about it to everyone & misleading the Courts. If the CFPB had done it's job in 2016 it would have prevented all the damage the CFPB to FTC to CFPB circlde has/is causing people & the economy.
2.0
Details
The CFPB are nothing more than an intermediary. The CFPB actually does very little to protect consumers other than pass along complaints. No action and lazy, which seems typical of a government agency. Every complaint is a series of emails, nothing more, nothing less....
View full review
ID
#1162673 Review #1162673 is a subjective opinion of poster.
Pros
  • Response from the company even though it was just an email
Cons
  • Everything else
Reason of review
Poor customer service
Preferred solution
Full refund
1.0
Details
I filled out an online complaint with the CFPD about how the 3 credit bureaus are not taking my disputes seriously and only sending me back automated responses without doing any real investigations. Guess what.....The CFPD DID THE SAME THING...!!!! The ( CFPD ) didnt...
View full review
2 comments
Anonymous
#1648851

Yes, that's just how they operate. They would be right at home in Russia, since they're bogus, a bunch of quasi governmental bureaucratic bureaucraps.

View more comments
ID
#1089435 Review #1089435 is a subjective opinion of poster.
Service
Consumer Financial Protection Bureau Customer Care
Cons
  • Complete disappointment and let down
  • Dont do a thorough investigation into your complaints
  • Are not genuine
Reason of review
Poor customer service