I had a lender break every rule in the book and shaft me at the end of a refinance. I reported the major violations to the CFPB and they did absolutely nothing but forward my complaint to the thieves I was complaining about. They are totally worthless and good for absolutely nothing.
If I could not get help in such a case then who could possible do so?
The refinance company , Homeplus Mortgage, changed my payout by over 10,000 dollars on the last day of the loan with no change of circumstance. They said it was because of math errors prior to closing. That is a clear TRID guidelines violation that this worthless agency is supposed to help enforce.
Homeplus also lowered the lenders credit on the final day of the loan as well, stating it was because of math errors. That is another major TRID guideline violation.
I was told by another lender to contact the CFPB and they would help me. That was the joke of the year.
Product or Service Mentioned: Consumer Financial Protection Bureau Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $10000.
Preferred solution: Let the company propose a solution.